How do I become a member of the Royal Ivy Regatta?
We invite you to join the world of Royal Ivy Regatta by creating a personal account. Simply provide your name and email, and establish a password to begin. For added convenience, you may also register and login using your Facebook or Google account. Your membership is your passport to an expedited checkout, effortless order tracking, and access to exclusive privileges, such as gift cards for returns.

How can I update my personal information or password?
To amend your personal details, please log into your account and navigate to your profile settings. Should you forget your password, select the "Forgot Your Password?" link on the login page, and we will guide you through the reset process via a secure email.

What if I encounter difficulties while browsing the website?
For the most polished browsing experience, we recommend enabling cookies and JavaScript in your browser. If you encounter any technical issues, our dedicated Customer Service team is available to provide assistance. Please feel free to call us at (+66) 2118 2000 or email us at customerservice@jaspal.co.th.

How can I track the progress of my order?
The anticipation of your new Royal Ivy Regatta pieces is part of the experience. You can follow their journey to you through several methods:

1. Visit the "My Orders" section within your personal account.
2. Click the tracking number provided in your shipment confirmation email.
3. Track your parcel directly on the DHL website with your order number: https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml.

What are the associated shipping times and costs?
We are pleased to offer standard delivery within Thailand for a fee of 60 THB. Your order will be meticulously prepared within 48 hours of confirmation and dispatched on a business day, ensuring a prompt arrival at your doorstep.

Do you offer international shipping?
Indeed, Royal Ivy Regatta extends its timeless style to our international patrons through our global shipping partner, DHL. Kindly note that items shipped internationally are considered final sale and are not eligible for return or exchange.

Will I be responsible for customs or import duties?
For our international clientele, please be aware that your order may be subject to local import duties and taxes. These charges are levied by your local customs authority and are the recipient's responsibility.

Is it possible to modify or cancel an order after it has been placed?
Once an order is confirmed, it is immediately submitted for processing to ensure swift delivery. Consequently, we are unable to alter or cancel orders post-confirmation. Should your selection not be the perfect fit for your wardrobe upon arrival, our domestic return policy is at your disposal.

What is your policy on returns and exchanges?
Your complete satisfaction is our priority. For orders within Thailand, we accept returns within 14 days of receipt. We kindly request that items be returned in their original, unworn condition with all tags intact.

1. For hygienic reasons, cosmetics and perfumes must be in their original, unopened packaging.
2. Products that come into direct contact with the body, such as jewelry, swimwear, bodysuits, and intimates, cannot be exchanged or returned.
3. Please note that items from our "End of Season" sales and any purchases made using online credit are considered final.

How do I arrange a return or exchange?
We have designed a refined and simple process for your convenience:
Online Returns: Log into your account and begin the process under "My Orders". If you checked out as a guest, you may use your order number and email to access the return form. Once your request is approved, you have 7 days to post the item back to us.
In-Store Exchanges: You are welcome to visit any Royal Ivy Regatta store within 14 days. Please bring the item and your Delivery Order (D/O) documents, and our in-store style advisors will be delighted to assist you with an exchange.

When can I expect my refund?
Upon receipt of your returned item, our team will conduct a careful inspection within 3-5 working days. Once approved, your refund will be issued within 7 working days as a gift card. This gift card is valid for 30 days and will be linked to your account or the email address used for the order. Refunds to credit and debit cards will be processed within 45 working days, in accordance with your bank's terms and conditions.

Can sale items be returned or exchanged?
Purchases made during our "End of Season" sales are final and non-returnable. Items from other promotional events may be returned for a gift card, subject to our standard policy.

What should I do if my item is defective or damaged?
We are steadfast in our commitment to the highest standards of quality and craftsmanship. In the unlikely event you receive a faulty item, please contact our Customer Relations Department immediately at customerservice@jaspal.co.th. Providing a photograph of the item along with your receipt will allow us to resolve the matter swiftly for you.

What payment methods do you accept?
We accept a variety of secure payment methods to ensure a seamless checkout transaction. Our system is designed to ensure your financial details remain protected at all times.

Is your website secure for processing payments?
Absolutely. We are committed to protecting your privacy. Our website is equipped with robust security measures, and our "Privacy Policy" outlines how we protect your personal information.

How do I apply a discount or promotional code?
To redeem a special offer, please enter the promotional code in the designated field at checkout. We ask that you log into your account to do so, as our promotions are typically exclusive to our members.

How do I determine the correct size and fit?
Ensuring a flawless fit is paramount. We invite you to consult our comprehensive Size Guide. We provide detailed measurement charts for our Women's and Men's collections, allowing you to select your new pieces with confidence. Simply compare your measurements to our guide to find your ideal Royal Ivy Regatta size.

How should I care for my items?
To maintain the integrity and longevity of your Royal Ivy Regatta pieces, we recommend following the specific care instructions provided on each item's label. Proper care will ensure your garments remain timeless additions to your wardrobe.